Support

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OCZ Gear 'Recertified' products: Recertified products are items which have been returned to an authorized factory repair facility for testing, inspection, and repair by certified technicians to factory specifications. Recertified products include the original package, documentation and carry the same warranty as non recertified products.

Warranty Info

For warranty information about power supplies, flash memory, cooling solutions, gaming peripherals, and DIY Notebooks, please refer to the respective product pages.

OCZ Technology Group offers Limited Lifetime Warranty on all Memory Modules.
All OCZ Technology memory modules have been thoroughly tested and, when shipped, are free of defects in material and workmanship. OCZ Technology, shall immediately replace this product, if any malfunction should occur, at no charge, provided the following:

• Modules must have an original OCZ Technology Label, and an OCZ branded heatspreader, when applicable.
• The product or any part thereof has not been abused, misused, damaged, neglected, replaced, repaired tampered with or modified.
• The product was properly installed and used in its recommended environment. OCZ Technology shall make the final determination as to the existence and cause of any defect.
• You have contacted support for proper instructions and an RMA number.

Under no circumstances will OCZ Technology be liable in any way to any purchaser for any damages, including but not limited to lost revenue, wages, or any other incidental or consequential damages arising out of the use of or inability to use OCZ Technology products.

The following will not be covered by our warranty:

• Modules that our staff determines were not manufactured by OCZ Technology. (AKA:) Counterfeit OCZ Technology modules. (See Press Release: 1-09-2003)

What happens after I get approval from OCZ support and send back my memory module? Once we receive your module, it will be immediately tested.

• If the part is tested good according to our testing procedure, it may be shipped back to you, or if support determines it may be an incompatibility issue it may be replaced with an equivalent or better part at our discretion.
• If the module fails our testing process, it will be replaced immediately by an equivalent or better module.

What is the standard turn around time?

• If the memory module is from a current generation of memory it will be put on rush processing, and immediately shipped out VIA FEDEX.
• If the memory module is from a prior generation it may be repaired in house or sent to an outsourced facility for repair. At OCZ Technology?s sole discretion we may offer current market value credit to purchase another module from our line.

How do I go about sending a memory module back to OCZ? Once the OCZ Technical support staff issues you an RMA number you are responsible for the following:

• Customer is responsible for shipping charges to our facility.
• RMA number must be clearly marked on the outside of the package on at least 2 sides.
• The Memory module must be placed in an anti static bag.
• You must have at least 2 inches of soft packing around the entire memory module.
• RMA numbers are only valid for 14 days from date of issue.

You must create a support ticket here before OCZ can issue an RMA. Once you have received an RMA number from the support staff, you may ship or hand carry the product back to one of the following locations:

For U.S. RMAs:

OCZ Technology
Attn: RMA Dept.
6373 San Ignacio Drive
San Jose, CA 95119
RMA# ________________

For Canada RMAs:

OCZ Technology Group Inc.
Attn: RMA Dept. Canada
160 Konrad Cres., Unit #1
Markham, Ontario, Can L3R 9T9
RMA# ________________

For Europe RMAs:

OCZ Technology Group Inc.
Attn: RMA Dept. Europe
Kleveringweg 23
2616 Delft Netherlands
RMA# ________________

What should I do if I receive the replacement module, and it still does not work?
Generally, this indicates that the problem is related to something other than the memory module. Please contact support again we will do what we can to help.